You can call us at 020 7933 2626
It is important that you read your policy documents and Insurance Certificate to find out whether you are able to make a successful claim against the insurance policy. The policy wording will show you what is covered under your policy and your certificate will show you any endorsements or excesses that apply. You can also find useful information about looking after your home in our Homeowners Guide please follow the link here.
Please click here, and you will be redirected to the claim form.
If you believe the problem you have encountered is covered by the policy you should report your claim, as follows:
We will need some initial information from you to enable us to review your claim. Please ensure you complete all of the information as accurately as possible before you click the submit button. If you have any photographs, reports or other documents which you think may be useful please ensure you attach these to your claim form using the paperclip facility at the end of the claim form .Once you have submitted your claim form you will be sent a copy of what you have completed and someone from the claims department will be in touch with you within 3 working days of Checkmate receiving your claim form.
For information regarding the latent defects insurance policy for your new home. Please click here.