Lockton Checkmate policies may be underwritten by AmTrust Europe Limited or HDI Global Speciality SE – UK. Please refer to page 1 of your insurance certificate, where this is in the footer of the certificate or in the policy wording in the "Introduction" section.

If your policy is underwritten by AmTrust Europe Limited your claim will be managed by them. Please use this claims form and your claim will be forwarded to AmTrust Europe Limited on your behalf.

If your policy is underwritten by HDI Global Speciality SE – UK your claim will be managed by their partner QuestGates. Please direct your claims, questions, and any complaints to:

Address - QuestGates, Folds Point, Bolton, Greater Manchester, BL1 2RZ
Email - checkmate@questgates.co.uk
Telephone - 01204 860427
Out of Hours Telephone - 0121 411 0535

Alternatively, you can use this claims form and your claim will be forwarded to QuestGates on your behalf.

It is important that you read your policy documents and Insurance Certificate to find out whether you are able to make a successful claim against the insurance policy. The policy wording will show you what is covered under your policy and your certificate will show you any endorsements or excesses that apply. You can also find useful information about looking after your home in our Homeowners Guide please follow the link here .

If you believe the problem you have encountered is covered by the policy you should report your claim using the process described above.

Please click here, and you will be redirected to the claim form.

If your home is not yet completed and you believe you have lost the deposit you paid when you exchanged purchase contracts and a Building Period Certificate has been issued by Lockton Checkmate you should report your claim. Your policy number and the Developer are detailed on your Building Period Certificate which your legal representative should have provided you with or have a copy of. If you do not have a copy of this document, please contact your legal representative.