What to do if you need to make a claim on your warranty policy
It is important that you read your policy documents to find out whether you are able to make a successful claim against your warranty policy. If you believe the problem you have encountered is covered by the policy you should report your claim, as follows:
- If your home is not yet completed and you believe you have lost the deposit you paid when you exchanged purchase contracts you should report your claim to us. Your policy number and the Developer are detailed on your Building Period Certificate.
- If you notice a problem within the first two years [or more than 8 years before the expiry date shown on your Insurance Certificate] and the Developer is still trading you should report your claim to your Developer. The Developer is named on the Insurance Certificate.
- If you notice a problem within the first two years [or more than 8 years before the expiry date shown on your Insurance Certificate] and after reporting it to the Developer they have refused to rectify the problem or has ignored you or to your knowledge is no longer trading you should report your claim to us.
- If you first notice the problem after the first two years [or within 8 years of the expiry date shown on your Insurance Certificate] you should report your claim to us.
We will need some initial information from you to enable us to review your claim. Please click here, and you will be redirected to the claim form. Please ensure you complete all of the information as accurately as possible and thereafter click the submit button. Someone from the claims department will be in touch with you within 3 working days of us receiving it.
If you have any questions or are in any doubt about how to complete the claim form please contact the claims department on 020 7933 2033 or email us at claimsteam(at)checkmate.uk.com. Please ensure you have your policy number to hand.